Blog

Jun
12

Harnessing the 8th AND 9th Waste of Lean Six Sigma

Yes, you heard me right, there is a 9th Waste ! We all know the 8th waste is the under-utilisation of our people but what about the 9th waste; the under-utilisation of our customers. An underestimated factor in all Lean Six Sigma deployments is the underutilized talents of our collective and collaborative potential and this […]

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Jun
05

Focus on the ‘Vital Few’ For Your Customers Sake

Lean Six Sigma is NOT only about PROJECTS! It is about so much more than that.   It goes deeper and beyond. It is and will become the way that you do business. Everything we undertake in our businesses have to start with the customer, who they are, what they want and how we can get it […]

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Which Processes should I target with my Lean Six Sigma Deployment ?

Any and all processes within your business are fair game! No exceptions. It does not only have to be manufacturing processes. Other examples could easily include: product development, order entries, design, customer service, HR and financial processes as well. By taking this ‘overall’ holistic approach to improving your business in all areas and aspects, means […]

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How will Lean Six Sigma benefit my workforce as well as my customers?

Lean Six Sigma succeeds in making the time, quality and cost issues within and between processes, start to finish, steps etc. visible and tangible. It gives eyes and ears to these processes, outcomes and allows you to do something meaningful and intervene to make things better, to the benefit for company and customer! It provides, purpose, […]

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Complaints are a gift – Listen to your customers !

Listening to your customer complaints can give you great hints as to where some of the problems might lie. DO NOT hesitate to ASK them! They will tell you. It is a wonderful opportunity and channel to let your customers know that what they want, say and need, REALLY MATTERS. If you provide this level […]

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Turning Lean Six Sigma Theory into Practice

Many people read the books and study the theory but only action on the back of this can get you results… Taking the theory of LSS to the practical implementation will take planning, patience and persistence. Determination, detail orientation and discipline. We often refer to these as the THREE p’s and the THREE d’s to […]

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What are the Key Benefits of Lean Six Sigma?

This is the first question EVERY client asks before they get started on the LSS journey, or in other words, what’s in it for me ? Why is Lean Six Sigma thinking so prevalent in the modern current economies? To remain competitive, agile and the lowest cost producers, providers and streamlined business, getting rid of […]

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5 Steps to getting started on your Lean Six Sigma Journey

Much of the fear of Lean Six Sigma is simply shrouded in the ‘Not knowing’ how to get started and this is a question I’m often asked by prospective clients, “How do we go about the whole Lean Six Sigma Thing?” Here are some steps in the LSS process to consider for your business if […]

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